From Our Customers...

Please share your own thoughts,
experiences, suggestions...

  • Great Service
    Thanks so much Kassadi!  Really appreciate this level of customer service!
    Chelsea Donald | McKinsey & Co. St. Petersburg, FL
    November 8th, 2021
  • Great Service
    Kassadi has always been great!
    Annemarie Kammler Telford, PA
    November 4th, 2021
  • Great Service
    Hi Kassadi! I got the delivery yesterday! Thank you for your quick response and willingness to help. Have a great day!
    Alex Sartor Atlanta, GA
    October 27th, 2021
  • Great Service
    Thank you for checking! Thank you for researching things for me!
    Amy Fowler Cary, NC
    October 14th, 2021
  • Aroma Brewer Purchase
    You have been so helpful! Your customer service is excellent and I just wanted to tell you that! I thank you so much and greatly appreciate it!
    Paula Adkins Westerville, OH
    October 4th, 2021
  • C600 Brewer Purchase
    You're the best, thank you and please be safe!

    Steve Behram Rockville, MD
    September 1st, 2021
  • Great Service
    Thanks so much Kassadi! I actually bought the last machine as a back up - I looooove Flavia and don't know what I would do without it. I don't buy anything except from you folks! Have a great week.
    Laura Knight San Francisco, CA
    July 19th, 2021
  • Great Service
    You are amazing Kassadi!
    Katie Nielsen | ICO Mulitfamily Lehi, UT
    April 15th, 2021
  • Great Service
    That was so incredibly sweet! And I really appreciate your kindness! Thanks so much Kassadi & you’ll certainly hear from me again soon! 
    Lee Gruber Chappaqua, NY
    April 5th, 2021
  • Great Service
    Thank you so much for this adjustment Kassadi!  I have been using Flavia and Alterra products for about 20 years.  I even sold the Flavia coffee makers as an ambassador for several years.  I have purchased from several different vendors thru out the years and have been the most satisfied with your company and always try to order what my family wants from you because I know it will be fresh, delivered promptly and is at the best price offered anywhere.  I look forward to doing business with you for years to come and will continue to recommend you to others. Thanks again!
    John Carpenter Clintwood, VA
    April 2nd, 2021
  • Great Service
    Kassadi... Got my order - perfect as usual! Thank you for helping me with the caffeine free teas! Thanks for the heads up on the lemon tea location : )
    Debbie Harney Roswell, GA
    February 5th, 2021
  • Great Service
    I order a package of coffee that was not delivered to my house. It went to the wrong address via FedX. When I called about not receiving the order I spoke to Kassadi, she was extremely polite and professional. She quickly researched the situation and sent me a replacement package. She followed up with me afterward to ensure that I received my replacement package. I work in the customer service industry and I know how hard it is to find customer-friendly employees who care about their clients. I think that Kassadi is one.
    Kurt Seiden Baltimore, MD
    January 28th, 2021
  • Great Service
    Dear Kassadi, AWESOME! Thank you for everything you really pulled through on this one for us. Thank you once again. Warm regards!
    Chelsea Martin-Cohen | Globe Search Kingston, Jamaica
    November 18th, 2020
  • Order Change
    Perfect, Thank you so much Kassadi, I truly appreciate it!! Have a great day!
    Michele Jones Wellsburg, WV
    October 28th, 2020
  • Great Service
    Hello Kassadi, Thank you so much for getting back to me and letting me know, I will be ordering some soon. I appreciate the email and enjoy the rest of your day!

    Wanda Register St.Petersburg, FL
    October 26th, 2020
  • Great Service

    Thank you Kassadi! And thank you for the awesome service and communication!! Stay safe!

    Alan Pawlowski Buffalo, NY
    May 8th, 2020
  • Great Service
    Thank you for the confirmation. I have just placed the order online. Thank you for all of your help Kassadi!

    Tammi Gordon | M&M Appliance Sales & Service Washington, DC
    May 5th, 2020
  • Great Service
    Kassadi, thank you so much for your help, you were great!

    Sandra Wilson Canton, GA
    April 16th, 2020
  • I tell people about your site all the time.
    Yes, please make it the default shipping address. We have to provide our own coffee here. I tell people about your site all the time. Way better than Amazon! lol
    Michele C. New York, NY
    May 7th, 2019
  • 12 years and it's still going!
    You're not kidding :-) I wish everything was made like our coffee maker! 12 years and it's still going! Appreciate your concern and care, Sophie.  Let us know if you come this way.
    Charlie Hemphill

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